Privacy Notice (Customers) – D2G Scotland Ltd
D2G Scotland Ltd respects your privacy and is committed to protecting your personal information. This notice explains how we collect, use, store and share your personal data when you visit our website, create an account, place an order, contact us, or otherwise interact with us.
We process personal data in accordance with UK GDPR and the Data Protection Act 2018.
Data Controller: D2G Scotland Ltd (“we”, “us”, “our”)
Contact:
📞 0203 795 9668
(Please use the subject line: Privacy Enquiry)
Last updated: 28\12\2025
1) What information we collect
Depending on how you use our services, we may collect:
Account & contact details
Name, business name (where applicable)
Billing and delivery address
Email address and telephone number
Account login details (where you create an account)
Order & transaction details
Products purchased, quantities, order history
Delivery preferences/instructions
Returns, complaints and customer service communications
Payment information
We do not store full card details ourselves. Card payments are processed securely by our payment provider. (If you choose a saved payment option offered by the provider, it is stored by them under their security standards.)
Technical and website usage data
IP address, device type, browser information
Pages visited and actions taken on our website
Cookie identifiers and similar tracking data (see Cookies section)
Security information
Where applicable, CCTV may be used at premises for safety and security.
2) Why we use your information and the legal bases
We only use your personal data where we have a lawful basis to do so, including:
a) Contract – to:
Create and manage your account
Process orders, deliveries, returns and refunds
Send service messages (order confirmations, dispatch updates)
b) Legal obligation – to:
Keep records required for tax, accounting, and regulatory purposes
Comply with lawful requests from authorities
c) Legitimate interests – to:
Improve our website and product offering
Prevent fraud, misuse, and protect our business
Maintain network and data security
Respond to enquiries and provide customer support
d) Consent – where required, for example:
Certain marketing communications
Non-essential cookies (analytics/marketing), depending on your cookie settings
3) Marketing preferences
If you opt in, we may send you marketing communications about new lines, promotions and updates.
You can unsubscribe at any time using the link in our emails or by contacting info@d2gscotland.co.uk.
We do not sell your personal data.
4) Who we share your information with
We may share personal data with trusted third parties where necessary to provide our services, including:
Delivery and logistics providers (to deliver your order)
Payment processing providers (to take payments securely)
IT and hosting providers (website and systems support)
Professional advisers (legal/accounting) when required
Fraud prevention and security partners where necessary to protect our business and customers
Regulators / law enforcement where we are legally required
We only share what is needed and expect third parties to protect your data appropriately.
5) International data transfers
Where service providers process data outside the UK, we ensure suitable safeguards are in place (such as UK adequacy regulations or appropriate contractual protections) to protect your information.
6) How long we keep your information
We keep personal data only for as long as necessary for the purposes described above, including to meet legal, accounting and reporting requirements.
Typical retention periods include:
Order and invoice records retained for statutory tax/accounting periods
Customer service records retained as needed to resolve issues and maintain audit trails
You may request deletion of your data where applicable (see Your Rights).
7) Your rights
Under UK GDPR, you may have the right to:
Access your personal data
Correct inaccurate data
Request deletion (in certain cases)
Restrict or object to processing (in certain cases)
Data portability (where applicable)
Withdraw consent (where processing is based on consent)
To exercise your rights, email info@d2gscotland.co.uk with the subject Privacy Enquiry.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.