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STANDARD TERMS AND CONDITIONS OF SALE

D2G Scotland Ltd – Terms & Conditions of Sale

Last updated: [28/12/2025]

  1. ABOUT US

These Terms and Conditions apply to all sales made by D2G Scotland Ltd (“we”, “us”, “our”).

By placing an order with us, you (“the Customer”) agree to be bound by these Terms and Conditions unless otherwise agreed by us in writing.

  1. FORMATION OF CONTRACT

All orders are subject to acceptance by us. A binding contract shall only be formed once we have confirmed acceptance of your order in writing, including by email or other electronic confirmation.

Where an order is placed verbally or without written confirmation, our written confirmation shall be deemed correct unless you notify us in writing of any discrepancy within seven (7) days.

Any statements, representations, or advice provided by our employees or agents shall not be binding unless expressly confirmed in writing as part of the accepted order.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Scotland, and the Scottish courts shall have exclusive jurisdiction.

  1. PRICES

Unless otherwise agreed in writing, prices charged shall be those applicable at the time of despatch.

All prices are exclusive of VAT and any other applicable taxes, duties, or charges, which shall be payable by the Customer in addition to the stated price.

We reserve the right to amend prices prior to despatch.

  1. PAYMENT TERMS

All goods must be paid for in full before being picked, stored, released, or despatched, unless expressly agreed otherwise in writing.

Where card payments are used, we may operate a pre-authorisation system. A pre-authorisation places a temporary hold on funds to confirm availability. The final amount charged may vary once the order has been fully processed and invoiced.

No discount shall apply unless expressly agreed by us in writing.

If payment is not made when due, we reserve the right to suspend further deliveries, cancel outstanding orders, or require payment in advance for future orders.

Where returnable packaging is supplied, the Customer may be charged for any packaging not returned in good condition.

We reserve the right to supply equivalent or like-for-like alternatives where an ordered item is unavailable.

For website orders, cancellation requests must be made within twenty-four (24) hours of placing the order. Requests received after this period may be refused or accepted at our discretion and may be subject to a restocking charge of up to twenty-five percent (25%).

  1. OWNERSHIP AND RISK

Ownership of all goods shall remain with us until payment in full has been received, including any outstanding charges.

Risk in the goods shall pass to the Customer upon completion of unloading at the delivery address, or where goods are collected, at the point they are loaded onto the Customer’s vehicle or carrier.

  1. DELIVERY

Any delivery dates provided are estimates only. We shall not be liable for any delay or failure to deliver caused by circumstances beyond our reasonable control, including transport disruption, equipment failure, labour disputes, or supply shortages.

Any delay shall not entitle the Customer to cancel the contract or refuse delivery of the goods.

  1. CLAIMS AND RETURNS

The Customer must inspect goods upon delivery.

Any claim for shortage, damage, or incorrect delivery must be notified to us in writing within seven (7) days of delivery.

Claims for non-delivery of an entire consignment must be notified in writing within seven (7) days of the invoice date.

Where goods are delivered by a third-party carrier, the Customer must also comply with the carrier’s notification requirements.

Failure to notify us within the required timeframes shall be deemed acceptance of the goods as delivered.

The Customer remains liable to pay for all goods that are not subject to a valid claim.

  1. FAULTY GOODS AND LIABILITY

Where goods are proven to be faulty due to defective materials or workmanship and are returned within fourteen (14) days of delivery, we may, at our option, replace the goods or issue a credit for their value.

To the fullest extent permitted by law, all warranties, conditions, or representations relating to quality, fitness for purpose, or description are excluded.

Our total liability for any claim arising under or in connection with a contract shall not exceed the total price paid for the goods concerned.

We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of goodwill.

  1. GENERAL

Nothing in these Terms and Conditions affects the Customer’s statutory rights where applicable.

We reserve the right to amend these Terms and Conditions at any time. The version in force at the time the order is accepted shall apply.