Returns Policy

D2G Scotland Ltd – Returns & Refunds Policy

Goods purchased in-store may be returned only if they are proven to be faulty or damaged at the time of sale.
Any faulty or damaged item must be reported and returned within 30 days of purchase to qualify for a refund or replacement.
A valid receipt or other acceptable proof of purchase is required for all returns.
We do not offer refunds or exchanges for items purchased in error, unwanted items, or changes of mind.
This policy does not limit or exclude your statutory rights under the Consumer Rights Act 2015.

When ordering online, you have the right to cancel your order within 14 days of receiving the goods, in line with UK distance-selling regulations. You must inform us of your intention to cancel within this period.
Returned items must be:
- Unused
- In original packaging
- In a condition suitable for resale
The following items are not eligible for return unless faulty:
- Custom-made or personalised products
- Perishable items
- Sealed hygiene products once opened
If goods are faulty, damaged, or not as described, you may return them for a refund or replacement regardless of the 14-day cancellation period.
Your legal rights under the Consumer Rights Act 2015 remain fully protected.

If you believe an item is faulty or damaged, please contact us before returning the goods so we can assist you efficiently.

Contact Details:

Our team will advise you on the next steps and arrange a refund or replacement where applicable.

Refunds are issued once the returned item has been received and inspected.
We aim to process refunds within 7–10 working days, although actual timescales may vary depending on your payment provider or bank.